Customer Support and Grievance Redressal
We encourage customers and website visitors to report service concerns clearly and promptly. Providing relevant details helps the team understand the issue and identify the appropriate next step.
Step 1 — Contact the Company
Write to accounts@greenfialdrealestates.com with your name, contact details, description of the issue, relevant dates and any reference number. Avoid sharing passwords, PINs or OTPs.
Step 2 — Provide Supporting Information
Where necessary, the company may request additional non-sensitive information to understand the concern. Share documents only through verified channels.
Step 3 — Review and Follow-Up
The matter can be examined and an update or request for clarification communicated. Actual response and resolution timelines depend on the complaint type and applicable requirements.
Step 4 — Further Escalation
Where a financial product is provided by a regulated entity, the applicable grievance and regulatory escalation channels are governed by that entity’s disclosures and relevant rules. Review the official product documents for the correct escalation route.
Registered Office
Hi-Tech Chambers 84/1B, Topsia Road (South), 7th Floor, Kolkata, West Bengal – 700046, India
Communication Guidance
Keep a copy of correspondence and relevant documents for your records. If you suspect fraud or unauthorised transactions, promptly contact your bank or the relevant service provider through official channels.